Order Manager

About Giga Energy

We build and operate energy infrastructure for data centers, renewables, and other commercial & industrial markets. Our product lines include modular data centers, transformers, switchgear, and power generation assets. Giga is growing quickly. Our headquarters is located in Houston, Texas, with satellite offices in Shanghai & Abu Dhabi, and data centers across North & South America. We have a fast paced, informal, and results-oriented culture. Our core values are speed, trust, and extreme ownership.

About the Role

You will join our small but rapidly growing Business Operations team to be the sole Order Manager at Giga Energy. Your main focus will be to serve as the primary post-sales customer advocate & point of contact from order placement to final delivery. You will serve as the liaison between our customers and our Product & Manufacturing team. You will collaborate with our Project Managers overseas to track the status of each order and keep regular contact with our customers via phone, email, and messaging.

This is an ideal role for someone looking to work at a fast-paced company with significant potential for increased responsibility at an employer who values your strong character, dedicated work ethic, and cheerful disposition.

Responsibilities

• Act as the primary point of contact for customers throughout the order fulfillment process, from order placement to final delivery.
• Serve as the liaison between customers and Giga Energy's Product & Manufacturing team, facilitating clear communication and collaboration.
• Collaborate closely with Project Managers to track the status of each order, ensuring timely updates and progress reporting.
• Maintain regular communication with customers via phone, email, and messaging, providing order status updates and addressing any concerns or inquiries.
• Utilize CRM software (Hubspot), email, phone, and G-Suite to efficiently manage customer interactions and order tracking.
• Demonstrate a strong understanding of Giga Energy's products, including modular data centers, transformers, switchboards, and power generation equipment, to effectively communicate with customers.
• Foster positive customer relationships by exhibiting a customer-centric attitude, friendliness, and clear communication skills.
• Coordinate with internal teams responsible for invoicing, shipping, and post-delivery support to ensure seamless order fulfillment.
• Respond promptly to customer calls and messages, prioritizing timely and effective communication.
• Continuously strive to improve customer satisfaction and order management processes, providing feedback and suggestions for improvement.
• Stay up-to-date with industry trends and best practices in order management and customer service.
• Contribute to a fast-paced, informal, and results-oriented culture, aligning with Giga Energy's core values of speed, trust, and extreme ownership.

Requirements

• Strong written & verbal communication skills
• Customer-centric attitude & cheerful disposition
• Highly motivated and goal-oriented individual
• BS or MS in related field, and/or evidence of exceptional experience
• Able to work under pressure while managing competing demands and tight deadlines
• Ability to adapt to ever-changing work assignments in a fast paced work environment
• Enthusiasm for the bitcoin or energy industry and/or experience working at a startup preferred
• Can-do attitude and a strong sense of urgency